نرم افزار هلپ دسک و سیستم تیکتینگ هلپیکال

Helpical Changelog

Helpical as a live software product has active development, maintenance, and security teams. Here, you can check the history of all changes which are applied on Helpical Enterprise Software on its different versions.

v2.25.0

November 19, 2024

Change feature

New feature

Performance

v2.25.0 details

Enhance the mechanism of creating custom fields and forms for new tickets.
Adding customers' custom fields to gather and store more data for customers.
Adding new chart for used tags on tickets and customers to report page.
Some other improvements...

v2.24.0

November 10, 2024

Change feature

New feature

Performance

v2.24.0 details

Adding a new option in tickets settings to define who is illegible to close the tickets.
Add pagination for knowledgebase archives.
Add new option to define which kind of contents should be appear in KB first page.
Add colleague name for supervisor or customer organizations in tickets archive page.
Add service/product column in customers users/organizations list and their Excel export files.
Refactor all ticket management sources to enhance performance for this section.
Apply some other minor improvements on software operations and also, on its user interface.

v2.23.0

October 2, 2024

Bug fix

New feature

v2.23.0 details

Adding sorting feature to knowledge base categories.
Applying some minor bug fixes.

v2.22.0

September 15, 2024

Bug fix

Change feature

Performance

Security

v2.22.0 details

Changing customer user selection mechanism for sending tickets.
Changing downloading mechanism to improve usability.
Visibling custom fields for customers.
Changing bulk importing users to support more records.
Applying some security measures for sensitive data in settings.
Applying some improvements and bug fixes.

v2.21.0

September 1, 2024

Bug fix

Change feature

New feature

v2.21.0 details

Adding 3 new items in notification mechanisms in settings.
Adding product/service field for internal ticketing.
Fixing some bugs.

v2.20.0

July 29, 2024

Bug fix

Change feature

New feature

Performance

Security

v2.20.0 details

Add searching tickets by custom fields.
Add custom fields in ticket archive table.
Add custom field information in Excel exported files.
Add province, city, organization position to customers list.
Add searching customers by keywords in descriptions.
Improve navigations among index pages.
Improve VoIP add-on operation.
Apply some bug fixes and security patches.

v2.19.2

July 25, 2024

Performance

v2.19.2 details

An improvement applied on import customers by Excel file.

v2.19.1

July 22, 2024

Bug fix

Security

v2.19.1 details

A minor bug has fixed in auto sign-out feature.

v2.19.0

June 25, 2024

Bug fix

New feature

v2.19.0 details

Some improvements on sending notifications for mentioned users in tickets.
Some bug fixed on downloading customers export in excel format.

v2.18.0

June 22, 2024

Bug fix

Change feature

New feature

Performance

v2.18.0 details

Add Click-to-dial feature based on VoIP add-on.
Add VoIP call history to customers' profile and system reports.
Add new buttons in customers' profile to facilitate operations.
Add new notification mechanism for ticket owners while creating new tickets.
Add forcing users to participating in final voting for closed tickets.
Add auto-logout timing feature in security settings. (Minimum time has changed from 1 to 3 hours)
Add transfer features for unassigned tickets.
Add new alarm while sending tickets to expired customer accounts.
Add new filters to search customers based on assigned departments or products.
Add new mechanism for sending OTP (One-Time-Password) on multiple channels.
Add new feature to show desired description for selected ticket categories while creating new tickets.
Add open in new tab for customers' profile.
Add bulk closing feature for tickets.
Add removing feature for ticket replies (Only for administrators)
Improve customers' details in their profile.
Improve pagination component for easier navigation among table pages.
Some other improvements and bug fixes.

v2.17.0

April 5, 2024

Change feature

New feature

v2.17.0 details

Add sub-users counter to the list of customer organizations.
Navigate users to ticket archive page when they click on sent/received tickets counter on customers' organizations, customer users, departments, and staff list and applying required filter on searches.

v2.16.1

March 28, 2024

Bug fix

v2.16.1 details

Fixing a bug in loading ticket archive pages for customers.

v2.16.0

March 27, 2024

Bug fix

Change feature

New feature

Performance

v2.16.0 details

Add first name and last name fields to customer sign up form.
Add counter badge for applied filters on advance searches.
Add remove applied filters button to archive pages.
Add disable feature for custom fields.
Add multi-column sorting feature by pressing Shift key while selecting columns.
Improve advance search mechanism to support complex filters.
Fixing sorting issue on table columns.
Some other minor bugs are fixed.

v2.15.2

March 6, 2024

Bug fix

Change feature

v2.15.2 details

Some minor improvements are applied on user interface.
Some bugs are fixed on page navigations, applying filters, and exporting tickets to Excel format.

v2.15.1

March 1, 2024

Bug fix

v2.15.1 details

A minor bug has been fixed on tickets pagination and applying filters.

v2.15.0

February 14, 2024

Bug fix

New feature

v2.15.0 details

Product/Service columns is added to tickets archive.
Advance search by product/service is now available in tickets archive.
A minor bug has been fixed on searching tickets by creation date.

v2.14.0

February 4, 2024

New feature

v2.14.0 details

Customer's events can be removed by writer, branch admin, and administrator from now on.
A new switch is added in column management modal inside tickets list to set/unset status of appearing unseen tickets on top of the list.

v2.13.0

February 3, 2024

Bug fix

Change feature

New feature

Performance

v2.13.0 details

Delete button is now available for administrator to remove tickets.
Tickets can be received without any specific attendee (Unassign tickets)
SLA first reply and resolve due time is not accessible as new columns in tickets list.
SLA due time calculation is now much more accurate with attention to gaps between working shifts.
Tickets can be opened in new tab using a new button on the list rows.
Some performance improvements are applied.
Some minor bugs are fixed.

v2.12.0

January 23, 2024

Bug fix

Change feature

New feature

Performance

v2.12.0 details

Additional phone numbers and tags can be assigned to customers' profile.
Admin can set off-days for staff to prevent automatic ticket assignment for such users.
Customer users and organizations can be restricted to specific departments/services/products.
Admin can assign an expire date or ticket quota for a specific customer.
Some other improvements and bug fixes are applied on system.

v2.11.0

January 28, 2024

New feature

v2.11.0 details

IFRAME and code highlighting is now accessible in knowledge base text editor.

v2.10.0

December 17, 2023

Bug fix

Change feature

New feature

Performance

v2.10.0 details

Adding a rich text editor for knowledge base articles management.
Adding a media gallery to let users upload different files and use them on knowledge base articles.
Fixing a bug on downloading files with letters in UTF-8 encoding type.
Applying some improvements on software.

v2.9.0

November 25, 2023

Bug fix

Change feature

New feature

Performance

v2.9.0 details

Satisfaction rate is now added to the tickets table.
Filtering by satisfaction rate is now possible in advance search.
Magfa SMS module added to Helpical.
Fixing some bugs and improving some operations.

v2.8.0

October 30, 2023

Bug fix

New feature

Performance

v2.8.0 details

Linking knowledge base articles to ticket categories to show the most related topics to users before submitting tickets.
Applying some improvements.
Fixing some minor bugs.

v2.7.1

October 14, 2023

Bug fix

Performance

v2.7.1 details

Applying some improvements.
Fixing some minor bugs.

v2.7.0

September 30, 2023

Bug fix

Change feature

New feature

v2.7.0 details

Integration with LDAP/Active Directory on On-Premise licenses.
Supporting OTP based authentication.
Applying changes on Sign-Up/Sign-In page.
Improving logging mechanism.
Some other minor improvements.
Some other minor bug fixes.

v2.6.0

July 25, 2023

Bug fix

New feature

Performance

v2.6.0 details

Add Excel export from all databases
Improvements in pages performance
Complete removal of JQuery
Improvements on tables UI
Fixing some minor bugs in ticket auto-assignment
Fixing some minor bugs in importing customers from Excel
Fixing some other minor bugs

v2.5.0

July 3, 2023

Bug fix

New feature

Performance

v2.5.0 details

Adding some improvements to store attachment details in database.
Accepting attachment files while adding new customer event.
Fixing some minor bugs on customer's account verification.

v2.4.0

June 11, 2023

Change feature

New feature

Performance

v2.4.0 details

Adding new user interface for file inputs.
Adding webhook and web push notification mechanism to closed ticket survey.
Applying some other performance improvement.

v2.3.0

June 5, 2023

Bug fix

New feature

Performance

v2.3.0 details

Adding status and creator to announcements.
External APIs now support user identifier in request headers.
Fixing some minor bugs on ticket default receiver.
Fixing some minor bugs on ticket transfer mechanism.
Fixing some other minor bugs.

v2.2.0

May 16, 2023

Change feature

New feature

Security

v2.2.0 details

Adding new mechanism for telegram notifications.
Adding a new plugin to support sending SMS notifications based on URL model.
Adding encryption for sensitive data while storing in database.

v2.1.0

May 9, 2023

Bug fix

Performance

v2.1.0 details

Improvements on customer registration mechanism.
Fixing some minor bugs in customers import feature.

v2.0.0

May 6, 2023

v2.0.0 details

First release of Helpical G2