نرم افزار هلپ دسک و سیستم تیکتینگ هلپیکال

Helpical Changelog

Helpical as a live software product has active development, maintenance, and security teams. Here, you can check the history of all changes which are applied on Helpical Enterprise Software on its different versions.

v2.7.0

September 30, 2023

Bug fix

Change feature

New feature

v2.7.0 details

Integration with LDAP/Active Directory on On-Premise licenses.
Supporting OTP based authentication.
Applying changes on Sign-Up/Sign-In page.
Improving logging mechanism.
Some other minor improvements.
Some other minor bug fixes.

v2.6.0

July 25, 2023

Bug fix

New feature

Performance

v2.6.0 details

Add Excel export from all databases
Improvements in pages performance
Complete removal of JQuery
Improvements on tables UI
Fixing some minor bugs in ticket auto-assignment
Fixing some minor bugs in importing customers from Excel
Fixing some other minor bugs

v2.5.0

July 3, 2023

Bug fix

New feature

Performance

v2.5.0 details

Adding some improvements to store attachment details in database.
Accepting attachment files while adding new customer event.
Fixing some minor bugs on customer's account verification.

v2.4.0

June 11, 2023

Change feature

New feature

Performance

v2.4.0 details

Adding new user interface for file inputs.
Adding webhook and web push notification mechanism to closed ticket survey.
Applying some other performance improvement.

v2.3.0

June 5, 2023

Bug fix

New feature

Performance

v2.3.0 details

Adding status and creator to announcements.
External APIs now support user identifier in request headers.
Fixing some minor bugs on ticket default receiver.
Fixing some minor bugs on ticket transfer mechanism.
Fixing some other minor bugs.

v2.2.0

May 16, 2023

Change feature

New feature

Security

v2.2.0 details

Adding new mechanism for telegram notifications.
Adding a new plugin to support sending SMS notifications based on URL model.
Adding encryption for sensitive data while storing in database.

v2.1.0

May 9, 2023

Bug fix

Performance

v2.1.0 details

Improvements on customer registration mechanism.
Fixing some minor bugs in customers import feature.

v2.0.0

May 6, 2023

v2.0.0 details

First release of Helpical G2