Helpical Changelog

Helpical as a live software product has active development, maintenance, and security teams. Here, you can check the history of all changes which are applied on Helpical Enterprise Software on its different versions.


April 5, 2024

Change feature
New feature

v2.17.0 details

  • Add sub-users counter to the list of customer organizations.
  • Navigate users to ticket archive page when they click on sent/received tickets counter on customers' organizations, customer users, departments, and staff list and applying required filter on searches.


March 28, 2024

Bug fix

v2.16.1 details

  • Fixing a bug in loading ticket archive pages for customers.


March 27, 2024

Bug fix
Change feature
New feature

v2.16.0 details

  • Add first name and last name fields to customer sign up form.
  • Add counter badge for applied filters on advance searches.
  • Add remove applied filters button to archive pages.
  • Add disable feature for custom fields.
  • Add multi-column sorting feature by pressing Shift key while selecting columns.
  • Improve advance search mechanism to support complex filters.
  • Fixing sorting issue on table columns.
  • Some other minor bugs are fixed.


March 6, 2024

Bug fix
Change feature

v2.15.2 details

  • Some minor improvements are applied on user interface.
  • Some bugs are fixed on page navigations, applying filters, and exporting tickets to Excel format.


March 1, 2024

Bug fix

v2.15.1 details

  • A minor bug has been fixed on tickets pagination and applying filters.


February 14, 2024

Bug fix
New feature

v2.15.0 details

  • Product/Service columns is added to tickets archive.
  • Advance search by product/service is now available in tickets archive.
  • A minor bug has been fixed on searching tickets by creation date.


February 4, 2024

New feature

v2.14.0 details

  • Customer's events can be removed by writer, branch admin, and administrator from now on.
  • A new switch is added in column management modal inside tickets list to set/unset status of appearing unseen tickets on top of the list.


February 3, 2024

Bug fix
Change feature
New feature

v2.13.0 details

  • Delete button is now available for administrator to remove tickets.
  • Tickets can be received without any specific attendee (Unassign tickets)
  • SLA first reply and resolve due time is not accessible as new columns in tickets list.
  • SLA due time calculation is now much more accurate with attention to gaps between working shifts.
  • Tickets can be opened in new tab using a new button on the list rows.
  • Some performance improvements are applied.
  • Some minor bugs are fixed.


January 23, 2024

Bug fix
Change feature
New feature

v2.12.0 details

  • Additional phone numbers and tags can be assigned to customers' profile.
  • Admin can set off-days for staff to prevent automatic ticket assignment for such users.
  • Customer users and organizations can be restricted to specific departments/services/products.
  • Admin can assign an expire date or ticket quota for a specific customer.
  • Some other improvements and bug fixes are applied on system.


January 28, 2024

New feature

v2.11.0 details

  • IFRAME and code highlighting is now accessible in knowledge base text editor.


December 17, 2023

Bug fix
Change feature
New feature

v2.10.0 details

  • Adding a rich text editor for knowledge base articles management.
  • Adding a media gallery to let users upload different files and use them on knowledge base articles.
  • Fixing a bug on downloading files with letters in UTF-8 encoding type.
  • Applying some improvements on software.


November 25, 2023

Bug fix
Change feature
New feature

v2.9.0 details

  • Satisfaction rate is now added to the tickets table.
  • Filtering by satisfaction rate is now possible in advance search.
  • Magfa SMS module added to Helpical.
  • Fixing some bugs and improving some operations.


October 30, 2023

Bug fix
New feature

v2.8.0 details

  • Linking knowledge base articles to ticket categories to show the most related topics to users before submitting tickets.
  • Applying some improvements.
  • Fixing some minor bugs.


October 14, 2023

Bug fix

v2.7.1 details

  • Applying some improvements.
  • Fixing some minor bugs.


September 30, 2023

Bug fix
Change feature
New feature

v2.7.0 details

  • Integration with LDAP/Active Directory on On-Premise licenses.
  • Supporting OTP based authentication.
  • Applying changes on Sign-Up/Sign-In page.
  • Improving logging mechanism.
  • Some other minor improvements.
  • Some other minor bug fixes.


July 25, 2023

Bug fix
New feature

v2.6.0 details

  • Add Excel export from all databases
  • Improvements in pages performance
  • Complete removal of JQuery
  • Improvements on tables UI
  • Fixing some minor bugs in ticket auto-assignment
  • Fixing some minor bugs in importing customers from Excel
  • Fixing some other minor bugs


July 3, 2023

Bug fix
New feature

v2.5.0 details

  • Adding some improvements to store attachment details in database.
  • Accepting attachment files while adding new customer event.
  • Fixing some minor bugs on customer's account verification.


June 11, 2023

Change feature
New feature

v2.4.0 details

  • Adding new user interface for file inputs.
  • Adding webhook and web push notification mechanism to closed ticket survey.
  • Applying some other performance improvement.


June 5, 2023

Bug fix
New feature

v2.3.0 details

  • Adding status and creator to announcements.
  • External APIs now support user identifier in request headers.
  • Fixing some minor bugs on ticket default receiver.
  • Fixing some minor bugs on ticket transfer mechanism.
  • Fixing some other minor bugs.


May 16, 2023

Change feature
New feature

v2.2.0 details

  • Adding new mechanism for telegram notifications.
  • Adding a new plugin to support sending SMS notifications based on URL model.
  • Adding encryption for sensitive data while storing in database.


May 9, 2023

Bug fix

v2.1.0 details

  • Improvements on customer registration mechanism.
  • Fixing some minor bugs in customers import feature.


May 6, 2023

v2.0.0 details

  • First release of Helpical G2