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Helpical Changelog

Helpical as a live software product has active development, maintenance, and security teams. Here, you can check the history of all changes which are applied on Helpical Enterprise Software on its different versions.

v2.15.0

February 14, 2024

Bug fix
New feature

v2.15.0 details

  • Product/Service columns is added to tickets archive.
  • Advance search by product/service is now available in tickets archive.
  • A minor bug has been fixed on searching tickets by creation date.

v2.14.0

February 4, 2024

New feature

v2.14.0 details

  • Customer's events can be removed by writer, branch admin, and administrator from now on.
  • A new switch is added in column management modal inside tickets list to set/unset status of appearing unseen tickets on top of the list.

v2.13.0

February 3, 2024

Bug fix
Change feature
New feature
Performance

v2.13.0 details

  • Delete button is now available for administrator to remove tickets.
  • Tickets can be received without any specific attendee (Unassign tickets)
  • SLA first reply and resolve due time is not accessible as new columns in tickets list.
  • SLA due time calculation is now much more accurate with attention to gaps between working shifts.
  • Tickets can be opened in new tab using a new button on the list rows.
  • Some performance improvements are applied.
  • Some minor bugs are fixed.

v2.12.0

January 23, 2024

Bug fix
Change feature
New feature
Performance

v2.12.0 details

  • Additional phone numbers and tags can be assigned to customers' profile.
  • Admin can set off-days for staff to prevent automatic ticket assignment for such users.
  • Customer users and organizations can be restricted to specific departments/services/products.
  • Admin can assign an expire date or ticket quota for a specific customer.
  • Some other improvements and bug fixes are applied on system.

v2.11.0

New feature

v2.11.0 details

  • IFRAME and code highlighting is now accessible in knowledge base text editor.

v2.10.0

Bug fix
Change feature
New feature
Performance

v2.10.0 details

  • Adding a rich text editor for knowledge base articles management.
  • Adding a media gallery to let users upload different files and use them on knowledge base articles.
  • Fixing a bug on downloading files with letters in UTF-8 encoding type.
  • Applying some improvements on software.

v2.9.0

Bug fix
Change feature
New feature
Performance

v2.9.0 details

  • Satisfaction rate is now added to the tickets table.
  • Filtering by satisfaction rate is now possible in advance search.
  • Magfa SMS module added to Helpical.
  • Fixing some bugs and improving some operations.

v2.8.0

Bug fix
New feature
Performance

v2.8.0 details

  • Linking knowledge base articles to ticket categories to show the most related topics to users before submitting tickets.
  • Applying some improvements.
  • Fixing some minor bugs.

v2.7.1

Bug fix
Performance

v2.7.1 details

  • Applying some improvements.
  • Fixing some minor bugs.